We require you to send in the phone battery and the phones's back panel (if applicable). We don't require the box or the phone accesories, however feel free to send these along with your phone if you would like us to recycle them.
If your phone is assessed to actually be in better condition than you say, we'll simply send a payment with a reassessed quote higher than what was offered.
If your phone is actually in worse condition than described, we will contact you with your new quote. If you accept this quote, we'll send a payment of that amount. If you do not accept the new quote, your device will be sent back to you at
You'll receive three main items in your shipping kit: a bubble-padded envelope, a bubble pouch, and a prepaid shipping label. Simply package the device into the bubble pouch (you can wrap it in more protective material if you wish, such as
newspaper), place the phone and accessories into the bubble-padded envelope, and stick the prepaid shipping label on the outside.
Find My iPhone is a feature that allows users to find their devices if they happen to lose them. However, it also prevents activation of your device by a new user. This is an issue when your device is sent in. Devices that are sent in that
have Find My iPhone activated are considered to have zero value.
You can turn off this feature by going into Settings > iCloud > turn Find My iPhone off. You may be prompted to enter your iCloud password here.
If you've already sent in your device or if the above doesn't work, you can go to https://www.icloud.com/ and sign in. At the top, click on "Devices" and find the device that you want to
send in. Click on that device, and then click the "X" to remove it from your account. Your device has to be turned off for this method to work.
Our purpose is to increase the reuse of electronics and have them be used for as long as possible, so devices that have a usable life will be put into the hands of a new user. For those devices that have no resale value, they will be
responsibly recycled, diverting electronic waste from going into landfills.